Enter In Error

Introduction

The enter in error function in Canvas allows a user to mark a previous entry as an error. This allows Canvas to track edits over the lifetime of a chart in a way that preserves original entries but also allows users to update their documentation.

Video

Key objectives

• You will learn how to enter commands in error. 
• You will learn how to enter activity log postings in error. 
• You will learn how to enter coverages in error.

Step by Step

Entering commands in error

• Begin in an open note after you've documented a command
• Select the triple dot menu to the right of the command
• Select Enter in Error, the command will turn gray and strikethrough to signal it was entered in error.  This command will not display in any print representation of the note.
• Re-enter the command if needed

Entering Postings in the Activity log in error

• Navigate to the Claim Activity Log
• Locate the posting you want to enter in error
• Select see more...
• Select the button, the posting will strikethrough to signal it was entered in error

NOTE: If the posting has an associated payment you will be asked to confirm that you want to enter the posting in error. 

• Confirm that you want to enter the posting in error if the posting is associated with a payment
• Re-enter the posting if needed

Entering Coverages in error

• Begin after you've entered a coverage that is not yet linked to a claim
• Select the button to the right of the coverage to expand/edit details on the coverage
• Select
• Re-enter the correct coverage if needed

NOTE: You can only enter coverages in error if they are not yet linked to a claim.

To remove a coverage that is linked to the claim you must mark the end date for the coverage and it will be removed from the coverages section and placed under inactive coverages. 

Roles

• Provider
• Clinical staff
• Administrative staff
• Billing staff
• Management
• Document Manager
• Population Health
• Care Coordination