Telehealth Visits

Introduction

Telehealth is a method of delivering clinical health services to patients at a distance using interactive audio and video telecommunication. Telehealth helps people get access to the care they need by overcoming the barriers of distance, time, quarantining, stigma, and/or the patient’s own lack of mobility.

Key Objectives

• You will learn how to schedule a Telehealth visit through the schedule and patient chart.
• You will learn how to start a Telehealth Visit. 

Video

FAQ

Q: What is the difference between a Telehealth visit note and an Office visit note?

A: A Telehealth visit note is fundamentally like an office visit note with a header, body and billing footer. EM coding, modifiers and POS codes must be correctly added according to payer rules. 

Q: How will my patient access the virtual exam room?

A: Patients with verified contact information receive an automated appointment reminder and a link to the virtual exam room for their Telehealth visit. Please see our how to enroll a patient for email and text article to learn more about how to verify patient contact information.

Q: What if my patient has not received the link/reminded?

A: Right click (Windows) or command click (Mac) on the blue video camera button to copy the link address and paste it into a message for the patient.

Q: What if my patient is not set up with their patient app?

A: You can provide the link verbally! 

Q: Does the link to my Virtual Exam Room change?

A: Links to individual provider Virtual Exam Rooms are always the same. We suggest you maintain a reference list of provider personal ID's for this very occurrence.

Q:  How do I set up my Telehealth Exam Room?

A: Please refer to our Setting up Telehealth Exam Room article. 

Step by Step

Scheduling an appointment via the Schedule

• Navigate to the desired appointment date/time on the Schedule
• Click and drag on the desired time slot and a new appointment card appears
• Change start and ending times on card, if needed
• Fill out the available entries:
  • Link the patient: type patient name into field 
  • Enter in type of visit: select Telehealth 
  • Reason for visit: type in the patient's reason for visit
• Click Book Now
  

NOTE: On the Schedule a video camera icon indicates which appointments are via Telehealth.

Scheduling an appointment via the Patient Chart

• Navigate to the desired patient's chart
• Click on New Note to the right of the search bar
• Select Appointments
• Fill out the appropriate appointment fields, refer to our appointments article if needed

Starting Telehealth Visit

• Click on the Telehealth Visit
• Check in the patient using the Check in button at the bottom of the note (if it hasn't already been done) 
• Click on the blue video camera icon in the upper right of the note header to open the provider's Virtual Exam Room in a new tab

NOTE: Telehealth visit notes have a Video Camera icon and are labeled as Telehealth by default. Reason For Visit will overwrite the title.

Roles

• Clinical Staff
• Provider
• Administrative Staff