• Canvas Patient Safety Scale plus icon minus icon
  • Introduction Patient safety issues are those that interfere with the process of health care and could lead to diagnostic errors, medical errors, injury, or other preventable harm to a patient durin... See more
  • Support Ticket Process plus icon minus icon
  • Introduction  The Canvas customer success team utilizes Zendesk for handling our support tickets. Zendesk allows our team to collaborate efficiently with our end users within a secure, HIPAA-compli... See more
  • After Hours Support Process plus icon minus icon
  • Introduction  Our Support team is available Monday- Friday, 8 AM - 8 PM EST. Our Engineering team is on call to support any critical incidents that occur after hours.    Key Objectives  You will l... See more
  • Access to ePrescribe in Canvas plus icon minus icon
  • Introduction  In order to successfully ePrescribe from Canvas, an enrollment and set up process must be completed.    Key Objectives You will learn the required steps to complete in order for a pr... See more
  • Locked Out of Canvas plus icon minus icon
  • Introduction An admin with the appropriate permission can unlock a user's account if it is locked after 5 incorrect password entries.  Once a user has exceeded the maximum attempts, they will be pr... See more
  • Command Library plus icon minus icon
  • Introduction Commands are the basic building blocks of your medical records in Canvas. You will use them for both documentation and for orders. Since all commands occur inside a note, your orders a... See more
  • Canvas Support plus icon minus icon
  • Contacting Canvas Support Canvas Support is available to all of our customers should there be any software related issues or questions post-live. The hours of operations for our support team are 8A... See more
  • Zendesk Login plus icon minus icon
  • Introduction Zendesk is the site we use to host our help center.  Objective You will learn how to Sign Up for Zendesk.  You will learn how to log in to Zendesk. You will learn how to get a new Zen... See more
  • Google account from existing email plus icon minus icon
  • Introduction A Google Account gives you access to GSuite which Canvas uses to give users access to a shared PHI safe google drive. You don't need a Gmail account to create a Google Account. You can... See more
  • Ordering in Health Gorilla plus icon minus icon
  • Introduction Health Gorilla is used to process incoming and outgoing lab orders between Canvas and other integrated labs.   Key Objectives You will learn how to create a lab order in Health Gorill... See more
  • How to enroll providers for EPCS plus icon minus icon
  • Introduction Dr.First is integrated with Canvas to provide electronic prescribing of controlled substances. The process involves an EPCS administrator and the prescribing provider. The EPCS adminis... See more
  • Canvas Remote on iOS plus icon minus icon
  • Introduction Canvas Remote allows clinic users to perform a number of features using a mobile device. Specifically a user can add a photo of the patient, capture insurance card images, capture ID c... See more
  • Setting Notifications for Google Sheets Updates plus icon minus icon
  • Introduction: Canvas uses Google Sheets for custom reporting and secure communication within a HIPAA secure shared Google Drive.  Key Objectives: You will learn how to set up notifications when a ... See more
  • Downloading a file from Google Drive plus icon minus icon
  • Introduction Canvas uses Google Drive as a secure platform to share data that contains protected health information (PHI). Key Objectives You will learn how to download a document from Google Driv... See more
  • Electronic Prescription and Refills plus icon minus icon
  • Introduction Electronic prescriptions and refill requests are viewed in Canvas through an integration with Surescripts.  Surescripts is a third party vendor that communicates both with electronic h... See more
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